Sales & Quotation Terms

Status and contracting party

GPU Servers is operated by Opace Ltd. This website does not accept an order or payment and this page is not itself a contract. No sale is agreed until Opace Ltd issues an exact written quotation or contract and the customer accepts it in the stated way.

Business quotations

Public configurations and prices are business planning information, normally stated excluding VAT. The written quotation must identify the customer, exact bill of materials, software and service scope, price, VAT treatment, validity period, payment schedule and documents that form the agreement.

If a customer may be acting as a consumer, the parties must identify that before acceptance so any mandatory consumer information and rights can be handled correctly. This page does not remove rights that law makes mandatory.

Procurement, deposits and substitutions

Built-to-order hardware may require cleared deposit funds before procurement. The quotation must state when an order or component commitment becomes non-cancellable, subject to applicable law.

No material substitution should be made without recorded customer approval. If a specified component becomes unavailable, Opace Ltd may propose an equivalent, a revised price or cancellation of the affected scope under the written order terms.

Delivery, title and risk

The quotation must state the delivery method, location, estimated timing, charges, insurance, responsibility for unloading and the point at which risk and title pass. Supplier lead times remain estimates until allocation and logistics are confirmed.

The standard planning boundary is configuration and testing followed by customer collection or insured pallet delivery and remote onboarding. Any installation, rack handling or on-site work must be expressly quoted.

Customer site and cooperation

The customer is responsible for accurate requirements and a suitable rack, floor loading, power, cooling, network, access, security and safe handling unless the accepted quotation assigns a task to Opace Ltd. Delay or extra cost caused by missing access, information or facilities is handled under the written order.

Testing and acceptance

The order should define burn-in, health checks, agreed workload tests, documented exceptions, delivery evidence and an acceptance period. A concern should be reported promptly with enough detail to reproduce it. Acceptance criteria must distinguish hardware failure, configuration defect, third-party software behaviour and an unsupported workload expectation.

Warranty and support

The written order must identify the hardware warranty provider, term, exclusions, return-material process and who bears transport or on-site costs. Configuration-defect support, remote onboarding and any ongoing support plan are separate scopes.

No 24-hour monitoring, managed IT, guaranteed response time or on-site support is included unless the accepted quotation says so.

Cancellation, returns and remedies

Bespoke equipment, committed components and completed software work require specific cancellation and return terms. The accepted order must state any cancellation charge, restocking position, defect remedy and refund route. Do not infer consumer-style cancellation rights from an indicative business quotation.

Nothing in the order may exclude a right or remedy that applicable law makes mandatory.

Software, data and third parties

Open-source and third-party software remains subject to its own licence and warranty terms. The customer is responsible for lawful workloads, data, model licences, credentials and backups. No production customer data should be supplied for testing unless a separate secure process is agreed.

Liability, delay and law

The accepted quotation or contract must state any liability exclusions and cap, force-majeure treatment, delay remedies, termination rights, governing law and dispute route. Nothing may exclude liability that cannot lawfully be excluded.

Unless the written agreement states otherwise, the intended governing law and courts are those of England and Wales.

Questions before acceptance

Ask Opace Ltd to clarify any commercial, technical, warranty or delivery term before accepting a quotation. Use the operator and contact details below.